Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, view your order history, and checkout faster in the future.
Which countries do you ship to?
We ship across the entire European Union and to selected non-EU countries. All orders are shipped from our EU warehouse.
How long does delivery take?
Delivery usually takes 2–5 business days for most EU countries, depending on your location and the shipping carrier. During peak periods, delivery may take slightly longer.
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your delivery address and order value.
Which payment methods do you accept?
We accept the following secure payment options:
- Credit and Debit Cards (Visa, Mastercard, Maestro)
- PayPal (with full buyer protection)
- Secure checkout with PCI-DSS compliant gateways
Your payment details are never stored on our servers. All transactions are encrypted and processed through secure payment providers.
The available options are displayed during checkout and may vary depending on your country.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking link.
Can I change or cancel my order?
If your order has not yet been shipped, please contact us as soon as possible. Once the order has been dispatched, changes or cancellations are no longer possible.
What should I do if I received a damaged or wrong item?
Please contact our customer support immediately and include your order number and photos of the issue. We will resolve the problem as quickly as possible.
Can I return a product?
Yes. Consumers have the right to return products in accordance with EU consumer protection law. Please contact us before sending anything back so we can provide you with return instructions.
When will I receive my refund?
Once we receive and inspect the returned items, your refund will be processed. Depending on your bank or payment provider, it may take a few business days for the amount to appear in your account.
Are your products original?
Yes. We only sell 100% original products sourced directly from official manufacturers and brands as Circulo, Addi, KnitPro.
Are you an official distributor?
Yes. Leo Hobby is an official European distributor for the brands Circulo, Addi and KnitPro that we represent. This guarantees original products, reliable supply chains, and full product support.
What if a product is out of stock?
If a product is temporarily out of stock, you can check back later or contact us for information about the next restock.
How can I contact customer support?
You can reach us via our contact form or by email. Our support team will be happy to assist you.