Shipping & Payment Information

Shipping Information

Order Processing

All orders are processed within 1–2 business days.
Orders placed during weekends or public holidays are processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Estimated delivery time within the EU is 2–6 business days. Delivery times are indicative and may vary due to customs procedures, public holidays, weather conditions, or seasonal shipping volume.

Shipping Costs – Retail Customers (B2C)

Shipping costs are calculated based on destination country and total order value after discounts.

Slovenia
€2.90 — Orders €0.00–€58.99
Free — Orders €59.00 and above

Croatia, Romania, Czech Republic, Slovakia, Poland
€3.90 — Orders €0.00–€58.99
Free — Orders €59.00 and above

Austria, Germany, France, Italy, Belgium, Netherlands and selected EU countries
€6.50 — Orders €0.00–€58.99
Free — Orders €59.00 and above

Denmark, Sweden, Estonia
€9.00 — Orders €0.00–€78.99
Free — Orders €79.00 and above

Finland, Ireland, United Kingdom
€12.00 — Orders €0.00–€99.99
Free — Orders €100.00 and above

Shipping costs include VAT where applicable. Exact shipping fees are displayed at checkout before payment. Free shipping thresholds apply to the total order value after discounts.

Shipping Costs – Wholesale Customers (B2B)

Shipping fees are calculated based on total order value (excluding VAT unless otherwise agreed).

EU Orders

€0–€100 → 8% shipping fee
€101–€500 → Reduced percentage rate
Above €500 → Free shipping (standard agreement)

Special contractual conditions may apply for long-term partners.

Non-EU Orders

Shipping costs are calculated individually depending on destination and shipment size.

Customs duties, VAT, import taxes, and clearance fees are the responsibility of the buyer unless otherwise agreed in writing.

Carriers & Tracking

Deliveries are handled by GLS, Packeta, DPD, DHL, FedEx, Hermes, or local postal partners depending on the destination and shipment size.

All parcels:

-Are shipped with tracking

-Are insured against loss or damage

-Include automatic tracking notification via email

Shipping Guarantee

We carefully pack all items and monitor every shipment.

If your parcel is damaged or lost during transit, please contact us immediately. We will initiate an investigation with the carrier and arrange a replacement or refund where applicable.

Backorders

If an item is temporarily unavailable:

• You will be notified by email
• You may choose a replacement
• You may request partial shipment
• You may request a refund

Payment Information

All transactions are processed via encrypted and certified payment gateways. We do not store your full card details.

Accepted Payment Methods

1. Credit / Debit Card

By selecting this payment method, you confirm that you are authorized to use the chosen card.

Once your card details are verified, the payment is processed in real time through a secure encrypted system.

All card payments are subject to authorization by the issuing financial institution. If authorization is declined, the order cannot be confirmed.

2. PayPal

If you have a PayPal account, you may select PayPal at checkout.

By choosing this option, you confirm that you are authorized to use your PayPal account.

Payments are processed securely via PayPal and are subject to PayPal’s terms and buyer protection policies.

Currency

All prices are displayed in EUR (€) unless otherwise stated. Your bank or payment provider may apply currency conversion fees for international transactions.

Contact

support@leohobby.com
+386 51 455 702